Customer Area consists of:
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A page where customers can create new requests – Customer Portal. You can use zero, one or multiple Portals.
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A page where customers can track existing requests – 'My Issues' section.
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A page containing the list of portals – Home Page (List of Portals).
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A customer profile page.
Any of these pages can be selected as a start page of the Customer Area.
According to your needs, you can use different combinations of available pages.
Use Case 1. No request creating, just tracking of available requests
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No portals created
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HelpDesk start page = List of Issues
Use Case 2. One portal
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One portal created
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HelpDesk start page = Portal / List of Issues
Use Case 3. Multiple portals
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Multiple portals created
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HelpDesk start page = Hom page (list of portals) / List of Issues
