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Release Notes

2.1.0 / 2.1.1

  • The new section was added to set the rules of issue displaying for issues without the request type (particularly useful for those who don't utilize the Customer Portal functionality).
    info  auto-migration of the settings prior to the HelpDesk 2.0 upon update

  • The Request Type field value is now automatically set while creating an issue from a Portal regardless of the field presence on the issue create screen.

  • The ability to copy request types was added.

  • Minor improvements

  • Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.

2.1.2 / 2.1.3

Hotfix

  • Removing values for the fields not presented on the transition screen is fixed.

  • Labels field functioning on the transition screen is fixed.

  • Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.

2.1.4 / 2.1.5

Hotfix

  • Create button work in the create issue screen on portal is fixed.

  • Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.

2.1.6 / 2.1.7

Bugfixes

  • General settings: list of Projects selection is fixed.

  • Tabs for projects without access is not displaying with "Hide empty tabs" option.

  • Portals: Created, Updated, Votes and Watchers fields duplication is fixed.

  • Portals and requests translation feature is fixed.

  • My Issues page: Display of filter shrinked with the height of list is fixed.

  • My Issues: Search for Component/s field is fixed.

  • My Issues: Exported file doesn`t contain empty rows anymore when User Picker field filter is used.

  • My Issues: Sorting option visibility is improved.

  • Notifications: Broken attached images in HelpDesk email notifications are fixed.

  • Attaching images using hotkeys on the issue view screen in portal is improved.

  • Attaching images in Comments field on a transition screen using hotkeys is fixed.

  • Actions on the portal behalf of hd-superuser are fixed.

  • Vulnerability protection improvements.

  • Audit Log: Changes in the "Restrict to groups" (Portals) and "Restrict creation to groups" (Request type) fields now can be traced.

  • Audit Log: minor UI improvements.

  • Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.

2.1.8 / 2.1.9

  • Security improvements.

  • Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.

2.1.10

  • Jira 9.0 compatibility & minor bugfixes.

2.1.11 / 2.1.12

  • "Filter results" type of gadgets work is restored.

  • Compatibility with the Checklist for Jira app is restored.

2.1.13 / 2.1.14

Features

  • Wiki style renderer support for Text Field types (single, multi and read only) is added.

  • Tabulation support for Text Field type (multi-line and read only) using Standard/ Default-Text-Renderer is added.

  • Minor improvement: icon update.

  • Minor improvement: tooltips for Status name (SLA2.0 rules) is added.

Bugfixes

  • "Reset my password" feature is fixed.

  • HelpDesk E-mail Handler work (new issue creation and comments adding) is fixed.

  • Performance issues causing by HelpDesk are fixed.

  • Performance related problem on My Issues page is fixed.

2.1.15 / 2.1.16

Hotfix

  • HelpDesk Mail Handler functionality hotfix.

2.1.17 / 2.1.18

Features

  • Requests -> Fields: Number of supported field types for Hidden fields with preset values upon creation feature is extended.

 Added support for the following fields

  • Requests -> Fields: Customization for the fields on a request type is added. Now you can change field name, add its translation and field help description for more advanced customer support.

  • Requests -> Fields: now you can define fields on portal as required regardless standard Field Configuration Jira settings.

Bugfixes

  • "Attachments" field visibility on transitions' screens is fixed.

  • German translation for password policy error message on portal's Log in page is added.

  • "Group Picker (single group)"/ "Group Picker (multi group)" custom fields work on a portal is fixed.

  • Displaying issues and Requests: toggle visibility for editing fields on screens is fixed.

2.1.19 (compatible with Jira versions 8.15.0 - 9.5.0)

  • Jira 9.5 compatibility is added.

  • Date/time format configured in Jira Advanced settings works properly on all issues screens in portal.

2.1.20

Features

  • CSI: more flexibility for the %link% text area (see How to edit email's Scheme for details).

  • SLA2.0: Issue Resolved event can now be used as a Stop SLA trigger when the Resolution field is changed to Done.

  • SLA2.0: custom field now is unlocked and can be context-configured (=set up for separately for different Projects and Issue types).

  • Fields on portal: translations defined on Requests → Fields configuration for Create issue screen are now being inherited to View, Edit, Transitions screens as well. ⚠️ Portal translations override field translations in Jira.

  • Fields on portal: Assignee field is now hidden from Create, Edit and Transitions screens on portal due to security reasons.  info  Hide feature to predefine Assignee option is still available.

  • Jira 9.6 compatibility is added.

Bugfix

  • Related issues feature work is fixed.

2.1.21

Features

  • Confirmation dialog for SLA 2.0 configuration changes.

  • Custom fields now retain their values, even if they are not displayed on the transition screen.

  • Information about the current team is shown on the SLA 2.0 custom field hover.

  • A history of SLAs by team is now included in the activity tab.

Bugfixes

  • XSS vulnerability is fixed.

  • Spontaneous change of the field values in Jira Software 9.4.7 is fixed.

  • Inability to edit the Reporter field on the edit screen is fixed.

  • Text field with a wiki-style renderer not displaying correctly is fixed.

  • Comments not displaying on the portal is fixed.

  • Checkbox type field changing its selected value after issue creation is fixed.

  • Attachment field not displaying the specified name on the creation screen is fixed.

  • SLA stopping due to the Reset post-function is fixed.

2.1.22

Bugfixes and small improvements

2.1.23

Improvements and new features:

  • Gadget for SLA 2.0 is added.

  • The ability to set breaks for SLA 2.0 is added.

  • Clone issue action is added.

  • The ability to display User picker (single user) field type on the My Issues screen.

Bugfixes:

  • HelpDesk Mail Handler on Jira 9.10 is fixed.

  • "Create issue from comment" toggle not responding is fixed.

  • Incorrect display of HelpDesk Satisfaction Pie Chart gadget name on Dashboard is fixed.

  • CC Assignee check-box in Mail Handler not working correctly is fixed.

  • Incorrect time on the View screen for Date Time Picker type fields is fixed.

2.2.0

Bugfixes and small improvements