Confluence Integration Settings

Integration app

hd-integration-for-confluence-1.0.1.12.jar

Overview

There are several Confluence-related features in the HelpDesk app:

Portal Search

Confluence Articles Auto-Search (Custom Field)

Knowledge Base Search

Displaying Confluence Page on a Portal


To use them you should prepare you Jira & Confluence in advance:

1. Connect your Jira & Confluence. Read the Confluence and Jira article (Atlassian). The OAuth (impersonation) authentication (Applications → Application links → [Edit link]) should be sat up: 

image-20230426-144329.png

Confluence must be enabled to run in an iframe. Troubleshooting: Confluence page does not display in an iframe.

2. Install Support for HelpDesk to Confluence integration app to your Confluence:

hd-integration-for-confluence-1.0.1.12.jar