Color Schemes (SLA 3.0)

Overview

To improve visibility, HelpDesk lets you color-code SLA fields based on remaining time or specific issue conditions. For example:

• Incidents: Yellow when 50% of SLA remains; orange when only 15% remains.

• Feature requests: Green until SLA is breached.

This page explains how to create and manage your color schemes.

Managing Calendars

• Jira Administrators:
  Set up and manage color schemes at Jira Administration → HelpDesk → SLA → SLAs.

• Project Administrators:
  Manage color schemes at Project → Add-ons → HelpDesk SLA → Calendars.

On these pages, you'll see a list of all existing color schemes.

Default Color Scheme

To get you started, HelpDesk comes with a default Standard color scheme with the red color for breached SLAs and green – for others. You can change the default scheme if required.

Creating a Color Scheme

1. Click Add Scheme – a modal dialog will appear.

2. In the modal dialog you can set up the scheme. It consists of color rules with two rules added by default for a new entry – for breached and not breached SLA. Here you can change the color of a rule or add more rules in between.

3. Once you’ve finished adding entries, click Save—and you’re all set.