Skip to main content
Skip table of contents

Customer Portals – Request Creation


Customer Portal is a place where your customers can create requests that will be available for agents as regular Jira issues. HelpDesk provides the ability to create one or more customer portals – project-related or cross-project ones – and brand them in different ways. A portal can be restricted to groups of users.

Setting Up

The portal settings are located at HelpDesk Administration → Customer Area → Portals:

Check how to manage the portal settings:

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.