Customer Portals – Request Creation
Overview
Customer Portal is a place where your customers can create requests that will be available for agents as regular Jira issues. HelpDesk provides the ability to create one or more customer portals – project-related or cross-project ones – and brand them in different ways. A portal can be restricted to groups of users.
![](../../__attachments/3421995012/image-20230426-151813.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)
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![](../../__attachments/3421995012/image-20230426-151849.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)
Setting Up
The portal settings are located at HelpDesk Administration → Customer Area → Portals:
![](../../__attachments/3421995012/image-20230426-151746.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)
Check how to manage the portal settings: