Customer Area Structure
Customer Area consists of:
A page where customers can create new requests – Customer Portal. You can use zero, one or multiple Portals.
A page where customers can track existing requests – 'My Issues' section.
A page containing the list of portals – Home Page (List of Portals).
A customer profile page.
Any of these pages can be selected as a start page of the Customer Area.
![](../../__attachments/3421700106/image-20230426-150957.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)
According to your needs, you can use different combinations of available pages.
Use Case 1. No request creating, just tracking of available requests
No portals created
HelpDesk start page = List of Issues
![](../../__attachments/3421700106/image-20230426-150943.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)
Use Case 2. One portal
One portal created
HelpDesk start page = Portal / List of Issues
![](../../__attachments/3421700106/image-20230426-150931.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)
Use Case 3. Multiple portals
Multiple portals created
HelpDesk start page = Hom page (list of portals) / List of Issues
![](../../__attachments/3421700106/image-20230426-150916.png?inst-v=0ec633b7-7887-4011-80be-da1f370f2441)