A user doesn't receive reminders
If a user doesn't receive reminders you should:
Check that outgoing mail is enabled on your instance (.../secure/admin/OutgoingMailServers.jspa)
The deleted reminder stays in an issue
If you delete a user reminder within an issue and reload the page, but the reminder still appears, it's possible that the app requires permissions to browse users and groups. The permission “atlassian-addons-admin” is essential for the plugin to work properly.
To avoid this problem Jira Admin should check and ensure that the group atlassian-addons-admin has the permission to Browse users and groups:
Cloud/On-premise differences
While we strive to keep the Server & Data Center/Cloud versions aligned, there are some features that are currently exclusive to one version or another. These features include:
On-premise-only functionality:
-
Conditional issue-related reminders
Compatibility with Jira Cloud URL rename
Our app fully supports changes to your Jira Cloud URL. When you rename your Jira Cloud instance, no special actions are required on your part—your existing configurations and data will automatically remain intact and available.