Cloning Issues in HelpDesk

Who can clone issues via HelpDesk?

A customer can clone issues created by them in HelpDesk if they have the relevant permissions (View Clone button and Edit permission).

Fields available on the Clone screen in HelpDesk are the same as that configured for edit screen.

The following issue information cannot be edited via HelpDesk:

Note that some fields may require specific permissions (i. e. Due Date require the Schedule Issues project permissions)

Custom fields provided by other apps may behave incorrectly in HelpDesk.

Just click the “Clone” button, change field options if you need to and click “Create” button.