Customer Area Structure

Customer Area consists of:

• A page where customers can create new requests – Customer Portal. You can use zero, one or multiple Portals.

• A page where customers can track existing requests – 'My Issues' section.

• A page containing the list of portals – Home Page (List of Portals).

• A customer profile page.

Any of these pages can be selected as a start page of the Customer Area.

According to your needs, you can use different combinations of available pages.

Use Case 1. No request creating, just tracking of available requests

• No portals created

• HelpDesk start page = List of Issues

Use Case 2. One portal

• One portal created

• HelpDesk start page = Portal / List of Issues

Use Case 3. Multiple portals

• Multiple portals created

• HelpDesk start page = Hom page (list of portals) / List of Issues