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Customer Portals – Request Creation
Overview
Customer Portal is a place where your customers can create requests that will be available for agents as regular Jira issues. HelpDesk provides the ability to create one or more customer portals – project-related or cross-project ones – and brand them in different ways. A portal can be restricted to groups of users.
Setting Up
The portal settings are located at HelpDesk Administration → Customer Area → Portals:
Check how to manage the portal settings: