Finding clientKey

Our support engineers may ask you for the clientKey parameter to eliminate a bug on your Jira site. This is the parameter that allows us to locate the problem in logs.

Example of clientKey: fa09d781-d6c1-368e-bf5e-58cfa3aa67d0

How to find it?

Step 1. Staying in Jira, open the Developer Tools in your browser.

Reaching the DevTools differs from browser to browser

Keyboard: Ctrl + Shift + I, except
- Internet Explorer and Edge: F12
- macOS: ⌘ + ⌥ + I
Menu bar:
- Firefox: Menu → Web Developer → Toggle Tools, or Tools → Web Developer →Toggle Tools
- Chrome: View → Developer → Developer tools
- Safari: Develop →Show Web Inspector. If you can't see the Develop menu, go to Safari → Preferences → Advanced, and check the Show Develop menu in menu bar checkbox.
- Opera: Developer → Developer tools
Context menu: Press-and-hold/right-click an item on a webpage (Ctrl-click on the Mac), and choose Inspect Element from the context menu that appears.

Step 2. Keeping the DevTools open, navigate to Apps→ Calendar.

Step 3. Find theclientKey information:

go to the Network tab
search for the calendar-settings in the search bar
go to the Preview tab of the calendar-settings file