[{"id":"ci_77a5134cea497493b2b90c1e216e4f8a715e76dba4bf48605de4d4ab5860b625","title":"What is HelpDesk and How it Works?","path":"/helpdesk-for-jira/v2.2.4/what-is-helpdesk-and-how-it-works","children":[]},{"id":"ci_dd10a654968734a15d966cfa2eb279dc7425c394ceb49c0112e8e497d5e9b90b","title":"HelpDesk for JIRA vs JIRA Service Desk","path":"/helpdesk-for-jira/v2.2.4/helpdesk-for-jira-vs-jira-service-desk","children":[]},{"id":"ci_9f845fc7b97c6f460e0e751b4e6d59a1486746c812925716ca0ef980dc8b1e5a","title":"Admin Guide","path":"/helpdesk-for-jira/v2.2.4/admin-guide","children":[{"id":"ci_532d3900772ecf8db03a1a02dd1250be99c48af0a80c37255db08724e18e0592","title":"Step by Step with HelpDesk","path":"/helpdesk-for-jira/v2.2.4/step-by-step-with-helpdesk","children":[]},{"id":"ci_71b250539247a8cf651669a5bdc97c4b8803897975a46511ee303b0fb83533ad","title":"Customer Permissions","path":"/helpdesk-for-jira/v2.2.4/customer-permissions","children":[]},{"id":"ci_91248034d3669e3b9bf805c5ce17b54ef8a8798a67e05ab088335d8850256df7","title":"Request Channels – Creating Requests","path":"/helpdesk-for-jira/v2.2.4/request-channels-creating-requests","children":[]},{"id":"ci_2176eb0458b522a09d3ba258cf54ed78633aa7c861b3996f636c46eabf0ba537","title":"Confluence Integration Settings","path":"/helpdesk-for-jira/v2.2.4/confluence-integration-settings","children":[]},{"id":"ci_591482ddefbd11dad99359ba8d6ed648f90ee5ce423f59cba3a93ee34f257a90","title":"Customer Area Settings","path":"/helpdesk-for-jira/v2.2.4/customer-area-settings","children":[{"id":"ci_fb991486979a183f1d5daa61f02a1e6b71f1a7b1dcabcac54532e22a3126fd0f","title":"General Settings of Customer Area","path":"/helpdesk-for-jira/v2.2.4/general-settings-of-customer-area","children":[]},{"id":"ci_6d732f768d2d6d2409dd2b3259e9892bbf6b29375a88456b4462a780a62b56ca","title":"Customer Area Structure","path":"/helpdesk-for-jira/v2.2.4/customer-area-structure","children":[{"id":"ci_9ed573d0fd633873632dad74dba84893ef73a7f461daa7d18b00c3c248a2cf77","title":"Customer's Profile – Personal Settings","path":"/helpdesk-for-jira/v2.2.4/customer-s-profile-personal-settings","children":[]},{"id":"ci_26d0161cabeeb119f0fd305d04c616c24b5571125e7fb68137c32d67b6991fc4","title":"Home Page (List of Portals)","path":"/helpdesk-for-jira/v2.2.4/home-page-list-of-portals","children":[]},{"id":"ci_c980621e47035b09fef4857b8b9ca0a0582e16bbe70c7ede363d739c73448eab","title":"Customer Portals – Request Creation","path":"/helpdesk-for-jira/v2.2.4/customer-portals-request-creation","children":[{"id":"ci_7328e1361e3aa0d765f1d5fb55120e9e4a09705b0069f03638dddd345809dcea","title":"Portal Displaying and Layout","path":"/helpdesk-for-jira/v2.2.4/portal-displaying-and-layout","children":[]},{"id":"ci_4333f4b408ce288a9b3cd5bd7299a3a1cf622d8a07123bd38730f21a9f67fc18","title":"Portal Appearance","path":"/helpdesk-for-jira/v2.2.4/portal-appearance","children":[]},{"id":"ci_750b369079f32f3111f7f5b89df234d09418041f3f2b8c5956173772f0e84c76","title":"Displaying Confluence Page on a Portal","path":"/helpdesk-for-jira/v2.2.4/displaying-confluence-page-on-a-portal","children":[]},{"id":"ci_bec3183f821a9c9ef1adddc1d7947a6453c178c1d1c79ce838522e62198fc270","title":"Portal Search","path":"/helpdesk-for-jira/v2.2.4/portal-search","children":[]},{"id":"ci_6d7198885a37dc48bcfee2fee60b65ede6f2a51f9aa545e89f01c36a8bd72130","title":"Request Types","path":"/helpdesk-for-jira/v2.2.4/request-types","children":[]},{"id":"ci_411ce1a48d4b159efe3706eab0aec2cc6dbdadfdd5a8c645a87a59e8c3488233","title":"Confluence Articles Auto-Search (Custom Field)","path":"/helpdesk-for-jira/v2.2.4/confluence-articles-auto-search-custom-field","children":[]},{"id":"ci_8d2a8f9040613fe2d73cd8049e018d17694fc26162c173016ad044af8717a4fe","title":"Similar Issues Displaying","path":"/helpdesk-for-jira/v2.2.4/similar-issues-displaying","children":[]}]},{"id":"ci_ce97725b20a50056b4371bd4986a01628839ed675957faa864bf88842fb5d960","title":"Request Tracking – My Issues Section","path":"/helpdesk-for-jira/v2.2.4/request-tracking-my-issues-section","children":[{"id":"ci_d33475adc67a6fedba1e60a92d65f883298c1ec6b906302e09466cf52cc348e1","title":"Tracker Structure","path":"/helpdesk-for-jira/v2.2.4/tracker-structure","children":[]},{"id":"ci_cc58357d2523c505e23518f1b6e9604b973aaea30205832acbc55245683ff7c4","title":"Issue Displaying in HelpDesk","path":"/helpdesk-for-jira/v2.2.4/issue-displaying-in-helpdesk","children":[]},{"id":"ci_c3cb83e579f229837c4b4903b77566ecdd7c8b16df6a031ec36c9bda9873cd9d","title":"Editing Issues in HelpDesk","path":"/helpdesk-for-jira/v2.2.4/editing-issues-in-helpdesk","children":[]},{"id":"ci_ecc0dd404871f1430de8ae433c275b300aed6c2162b0bf5dfd619f81242b02ff","title":"Transition issues in HelpDesk","path":"/helpdesk-for-jira/v2.2.4/transition-issues-in-helpdesk","children":[]},{"id":"ci_1cfbed2fc7ce88e9fd572c40f0ced00bb8f0ee8d55573e6152537f901b7e3004","title":"Invitation to a HelpDesk Issue","path":"/helpdesk-for-jira/v2.2.4/invitation-to-a-helpdesk-issue","children":[]},{"id":"ci_82896acb4d0806c90825d5b5c3858c8bb7cbc138d04ab20119a1b1b3353f66b8","title":"Export Issues","path":"/helpdesk-for-jira/v2.2.4/export-issues","children":[]},{"id":"ci_f6d61987160086838b4bc86ef7b70fd7254e56e3b7d24844a3d6970136738be8","title":"Cloning Issues in HelpDesk","path":"/helpdesk-for-jira/v2.2.4/cloning-issues-in-helpdesk","children":[]}]}]}]},{"id":"ci_000c8fe133b53f19aebfb47d12b91191a34e973c8d49e44f5b5c0ba421ceaf80","title":"Email Requests – Helpdesk Mail Handler","path":"/helpdesk-for-jira/v2.2.4/email-requests-helpdesk-mail-handler","children":[]},{"id":"ci_bb7f06065d9a52a9cc0f34da464fe4a11ac83c55299231062ae9b29ce78016ef","title":"HelpDesk Notifications","path":"/helpdesk-for-jira/v2.2.4/helpdesk-notifications","children":[]},{"id":"ci_4033b42253aa8f5be8babd80a571bf8221d0c8669dfc92ca23034df333e74374","title":"Customer Satisfaction Survey","path":"/helpdesk-for-jira/v2.2.4/customer-satisfaction-survey","children":[]},{"id":"ci_7003752460af3dc00a0406edb8a57d74bd818a881adb1430444264af93cc9c5b","title":"Localization","path":"/helpdesk-for-jira/v2.2.4/localization","children":[]},{"id":"ci_081a84e992b89ab1e454f457f8ecc44e40c3a3deebb0bc3d7105fe05a68a11db","title":"SLA","path":"/helpdesk-for-jira/v2.2.4/sla","children":[{"id":"ci_9342552b8718735577e180a74b725602682157713e4491f3e77f47023774cd5a","title":"SLA & OLA Management","path":"/helpdesk-for-jira/v2.2.4/sla-ola-management","children":[{"id":"ci_579f96af8ac755c300e07d4a49bb3502c32a2d3091eb4ec36c868b60d878eb2d","title":"Work Calendars – Different Schedules For Different Cases","path":"/helpdesk-for-jira/v2.2.4/work-calendars-different-schedules-for-different-cases","children":[]},{"id":"ci_a085932171f565600002df0aca2248800fbff2c5b27be7bed863ee52d32baf82","title":"Color Schemes For Remaining Time","path":"/helpdesk-for-jira/v2.2.4/color-schemes-for-remaining-time","children":[]},{"id":"ci_0dee66162c456498c49ffde5f06341ccdd4156cf045ed0f143ca79e3aed6fa57","title":"SLA & OLA Custom Fields – Time Countdown Rules","path":"/helpdesk-for-jira/v2.2.4/sla-ola-custom-fields-time-countdown-rules","children":[]},{"id":"ci_c45a56178efbc7b2c836e36f3f5b5894683ba9ff4a82b5052f501ac1138745ad","title":"Workflow Post-Functions – Start And Stop Time Countdown","path":"/helpdesk-for-jira/v2.2.4/workflow-post-functions-start-and-stop-time-countdown","children":[]},{"id":"ci_be956fd52fc274ae6bcf05164d70f25bb7356663bc34fd3d7cf29e9d90d68056","title":"Setting Up the SLA Karma","path":"/helpdesk-for-jira/v2.2.4/setting-up-the-sla-karma","children":[]},{"id":"ci_1b7740d8a384578f948f287bbe6eefbc089e962b9293df8d34d519c03d42052f","title":"SLA & OLA JQL-functions","path":"/helpdesk-for-jira/v2.2.4/sla-ola-jql-functions","children":[]},{"id":"ci_ddd48a11a1af74d8b427ab207d9123e1d9adf9ea4a01e6ab61977df9c112cc47","title":"SLA Reports","path":"/helpdesk-for-jira/v2.2.4/sla-reports","children":[]}]},{"id":"ci_174cc3caad7100d3be540c5d8e0d7edec214c6a4f824343b70e972cff3317192","title":"SLA 2.0","path":"/helpdesk-for-jira/v2.2.4/sla-2-0","children":[{"id":"ci_d006e7f69cd96e32b6a56f286d7a79f6571c02080d1ea17af97251360d49caee","title":"Calendars  (SLA 2.0)","path":"/helpdesk-for-jira/v2.2.4/calendars-sla-2-0","children":[]},{"id":"ci_1cede7009a273d082a0611272aaf35e1a36374c71d005b60a0c6165274b32bbf","title":"Color Schemes  (SLA 2.0)","path":"/helpdesk-for-jira/v2.2.4/color-schemes-sla-2-0","children":[]},{"id":"ci_e98c53074ea591865aa4654f24032179b57585dd8db23fa79b743da9bac636ee","title":"JQL functions  (SLA 2.0)","path":"/helpdesk-for-jira/v2.2.4/jql-functions-sla-2-0","children":[]},{"id":"ci_5670257f07b96696ab36ce99e6e19f11bdfb9cdb82a0f7e9009c6b4d45420d97","title":"SLA Reports for SLA 2.0","path":"/helpdesk-for-jira/v2.2.4/sla-reports-for-sla-2-0","children":[]}]}]},{"id":"ci_14667bd338c4de457976dffbbdade6c329c66645047a736f1a493e004ad3f4fd","title":"Queues","path":"/helpdesk-for-jira/v2.2.4/queues","children":[]},{"id":"ci_cb6a1580e509de22d8a045209c4b82054b89a760dc9d906249ca46f2ab3a73ba","title":"Assets & Objects Catalog (CMDB)","path":"/helpdesk-for-jira/v2.2.4/assets-objects-catalog-cmdb","children":[]},{"id":"ci_943b258e7092a04554d43b883665e3a4ee35186e78f51b1fb2c7a339888dd7f4","title":"Features for Your Agents in Jira","path":"/helpdesk-for-jira/v2.2.4/features-for-your-agents-in-jira","children":[{"id":"ci_a0424cead753b94cbe1c2603b5ec533a8d403d84515ee4e0c03e0c8049e888ff","title":"Canned Responses","path":"/helpdesk-for-jira/v2.2.4/canned-responses","children":[]},{"id":"ci_6341b75562698eeb844d63b773259124b5b6b9555bb3852eb65e460a46c81eba","title":"Comments Security Levels","path":"/helpdesk-for-jira/v2.2.4/comments-security-levels","children":[]},{"id":"ci_e7f9d93a7e58b2e4345e46cce9c651cdd5204ed2f1944f067f80e6c888841b09","title":"Create issue from comment","path":"/helpdesk-for-jira/v2.2.4/create-issue-from-comment","children":[]},{"id":"ci_591318e7a1ce3eee98eb2f654764d8fcab16af44752c95acf9caee41e8a98ee4","title":"Create Related Issues","path":"/helpdesk-for-jira/v2.2.4/create-related-issues","children":[]},{"id":"ci_3eb2d2fd94f1071cdd9924260a55aef17f06705a2c6f7f4523eaf1cb716580e6","title":"Knowledge Base Search","path":"/helpdesk-for-jira/v2.2.4/knowledge-base-search","children":[]},{"id":"ci_c35e2565acaa1a0cf331ff33bb2413a85af5fa03b281cf7ae4646b3b1b5f6c5c","title":"Link to the Issue In HelpDesk","path":"/helpdesk-for-jira/v2.2.4/link-to-the-issue-in-helpdesk","children":[]},{"id":"ci_d3b941e08453d3f0c5538a1fc3fb2377e22e49e6a42522932a71fd2f18ea2b7c","title":"Restrict attachments visibility","path":"/helpdesk-for-jira/v2.2.4/restrict-attachments-visibility","children":[]},{"id":"ci_7799cb4171574170346bd92d71b72680db3dc5274980a1bccf976b3c40d149a6","title":"Similar Issues Search","path":"/helpdesk-for-jira/v2.2.4/similar-issues-search","children":[]}]},{"id":"ci_dcd337e785bd0a26e2b996f2ca35d7124457fb81ce48442bb71956182a3064d2","title":"Audit Log","path":"/helpdesk-for-jira/v2.2.4/audit-log","children":[]},{"id":"ci_1d3b3a93caf33e345165e818c9880ef150d77a9503647274f778a861a4c05906","title":"JIRA bugs that affect HelpDesk","path":"/helpdesk-for-jira/v2.2.4/jira-bugs-that-affect-helpdesk","children":[]},{"id":"ci_43117929d4d05d636f06c1dbf31eda896792be17645299223f157fa72b65dc3f","title":"Other Apps Compatibility","path":"/helpdesk-for-jira/v2.2.4/other-apps-compatibility","children":[]}]},{"id":"ci_6419175f97ab48a9f3682d1f5e1b796b0ffc9e830686aea7bc5435e932fdd5f8","title":"Developer's F.A.Q","path":"/helpdesk-for-jira/v2.2.4/developer-s-f-a-q","children":[]},{"id":"ci_703186998e764033e68182372333f5042460a57984e031cec757dbcec838132c","title":"Q&A","path":"/helpdesk-for-jira/v2.2.4/q-a","children":[{"id":"ci_ec27eb28219d8e4736fa956ec9ea6487143b320508b62bffd472b7d3bc8b4f87","title":"Can I Mention A Customer In An Issue?","path":"/helpdesk-for-jira/v2.2.4/can-i-mention-a-customer-in-an-issue","children":[]},{"id":"ci_db907ed839b9838d550a87b7e1bf1f676438289f8af58e819bd4ba9a542cde36","title":"How to set a reminder on issue at a specific date/time?","path":"/helpdesk-for-jira/v2.2.4/how-to-set-a-reminder-on-issue-at-a-specific-date-time","children":[]},{"id":"ci_370446d3b78da0811805c68994dc480c45eefd3a05e292774704c9c7b32a4a2f","title":"Migration from Jira Service Management to HelpDesk","path":"/helpdesk-for-jira/v2.2.4/migration-from-jira-service-management-to-helpdesk","children":[]},{"id":"ci_43d7e74d0085ea2a0d792454ef5e8567e4408f7101bbf7f499d89b7be1b99982","title":"Usage of Service Desk Projects in HelpDesk","path":"/helpdesk-for-jira/v2.2.4/usage-of-service-desk-projects-in-helpdesk","children":[]},{"id":"ci_76980b15fc19230c732f155efe77942c7beb62253cd4ab6b7b719ba124d7b50e","title":"Why a customer cannot see the issue on the Portal?","path":"/helpdesk-for-jira/v2.2.4/why-a-customer-cannot-see-the-issue-on-the-portal","children":[]}]},{"id":"ci_20032407d72cf9e831274c1b3f92fdda3a82add8663aa56683088c166e463681","title":"Release Notes","path":"/helpdesk-for-jira/v2.2.4/release-notes","children":[]},{"id":"ci_3e905dad7c2daa4fa9da9300d4088b9e2206875875eb3e4937e58fbfb14f4ab1","title":"Roadmap","path":"/helpdesk-for-jira/v2.2.4/roadmap","children":[]}]