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Confluence Integration Settings

Integration app



There are several Confluence-related features in the HelpDesk app:

Portal Search

Confluence Articles Auto-Search (Custom Field)

Knowledge Base Search

Displaying Confluence Page on a Portal

To use them you should prepare you Jira & Confluence in advance:

1. Connect your Jira & Confluence. Read the Confluence and Jira article (Atlassian). The OAuth (impersonation) authentication (Applications → Application links → [Edit link]) should be sat up: 

Confluence must be enabled to run in an iframe. Troubleshooting: Confluence page does not display in an iframe.

2. Install Support for HelpDesk to Confluence integration app to your Confluence:


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