Create issue from comment
Overview
The HelpDesk app provides a quick way to create an issue based on the comment (the comment text will become a new issue description and the comment author – the issue Reporter). This functionality may be convenient when your customer's comment should be issued separately.
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The author of the comment will be automatically selected as a new issue Reporter. Ensure the reporter can reach the issue.
Setting Up
To make this option available:
Enable the option 'Create issue from comment';
Choose the Issue type link that will be applied for the original issue to interlink it with the new one.
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After enabling this option, the icon appears in the existing comments
When creating an issue from comment, only the files from the original comment are available to be attached.