Mail client attachments references management
Jira uses to manage the comments come from the mail client (i.e. Outlook) the following way:
it automatically collects all images to the issue attachments
it replaces the image with the [cid:] reference in the comment
That's why you can see something like that in the comment:
cid example
![](../../__attachments/3299016771/image-20230503-123523.png?inst-v=ab8c9a6d-85f0-402c-bb77-836cb866e34c)
If you would like to avoid such attachment references to be created in the comments, tick the Turn on filtering of [cid:] messages from comments checkbox in Jira Administration > CRM > Direct Mail:
![](../../__attachments/3299016771/image-20230503-123532.png?inst-v=ab8c9a6d-85f0-402c-bb77-836cb866e34c)